Are you ready to learn new skills that will take you through any business or social situation? Research has proven that effective communications, greater confidence and an enhanced image have real bottom line roles in your overall success and productivity.
The only way to survive and stay productive in today’s market place is by acquiring new skills. It is not just technical skills that are important in today’s business climate but leadership ability, quick perception and a sharp, professional manner.
Excellent for half-day, lunch-and-learn or getaway retreats!
The Image of Success
Your outward appearance, demeanor and ability to communicate directly affect your on and off-the-job performance
- Create positive, lasting first impressions
- Understand the dramatic impact your “silent” signals have on all personal and business relationships
- Acquire non-verbal, verbal and written skills that impact your success
- Explore social graces, introductions and mingling, male/female roles, and multi-cultural etiquette
- Discuss how to conduct business over lunch or dinner
- Coordinate an outstanding wardrobe within your budget
How to Master Professional Protocol, Dining Etiquette and Communications
Companies are recognizing that etiquette and protocol are a form of business intelligence.
- Experience how to properly conduct business over lunch or dinner
- Acquire helpful hints on tipping, seating, eating “tricky” foods and serving
- Learn ways to project yourself and communicate in a group, including preparing your 30-second commercial
- Get the latest on international cultures, business cards, introductions and all of those little details that give you the competitive edge
The Customer Service and Administrative Staff Handbook
- Take pride in your position and
- Project superior business professionalism and a polished image
- Sharpen your telephone and communications skills
- Determine your “people handling ability”
- Become aware of all issues related to business writing , emails, voicemail and faxes
- Understand temperaments for the most positive and effective communications